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FAQS
Payment
Which payment methods do you accept?
We accept various payment methods, including credit cards, debit cards, cryptocurrency, apple pay, google pay and paypal. You can view the available payment options on the checkout page.
Why was my payment declined?
Payments can be declined for various reasons, such as incorrect credit card information, insufficient funds, or issues with the payment provider. Please ensure that the payment information you provide is accurate, or contact your payment provider to resolve the issue.
Do you offer cash-on-delivery(COD) payment option?
We do not offer cash-on-delivery. You need to use online payment methods when placing an order.
Is there an option to enter a discount code or gift card?
Yes, if you have a discount code or gift card, you can enter the relevant information on the checkout page to enjoy discounts.
Is payment secure?
We take multiple measures to ensure the security of payments, including encryption technology and payment processing compliant with PCI standards.
How can l receive an order confrmation after making a payment?
You will receive an order confirmation email immediately after a successful payment, containing detailed order information.
How can l request a refund?
If you need a refund, please contact our customer support team, providing order details. We will assist you in processing refund requests in accordance with our refund policy.
How can l view my order history after making a payment?
Log in to your account and go to the “My Account” page. In the order history section, you can view payment information and order status for past orders.
Shipping
What is the estimated shipping time?
We currently have two warehouses:
- One in Europe: the usual delivery time is 3–7 working days.
- One in China: the usual delivery time is 10–12 working days.
The product title clearly indicates which country it ships from.
Is free shipping available?
Different time periods may have different shipping discount policies. Please refer to the shipping cost on the checkout page for the exact information.
What should l do if my package is lost or delayed?
If your package is lost or significantly delayed, please contact our customer support team. We will investigate and assist in resolving the issue.
How can l track my order?
You can track your order by logging into your account and accessing the “Order History” section. We also send order tracking information via email.
Security
How is website security ensured?
We employ multiple layers of security measures to protect your data and transactions, including data encryption, firewalls, and regular security audits.
How is my personal information safeguarded?
We strictly adhere to our privacy policy and do not sell or share your personal information. Your information is used solely for order processing and providing customer support.
Is payment information secure?
We use a secure payment processing system that complies with PCI standards to ensure the security of your payment information.
How can l create a strong password?
Creating a strong password involves using a combination of letters, numbers, and special characters, avoiding easily guessable information like birthdays. Changing your password regularly is also a way to enhance security.
How can l verify the authenticity of the website?
Check the website’s URL to ensure it matches the official website. Additionally, look for the SSL certificate, which should indicate that the site is secure.
How do l report suspicious activity?
If you encounter any suspicious activity or security issues, please contact our customer support immediately. We will investigate and take necessary actions.
Are there anti-phishing measures in place?
Yes, we have implemented anti-phishing measures to help prevent fraudulent activities on malicious websites and emails.
Returns
I would like to change my ordered items. What should l do?
You can modify your order before the package is dispatched. Please contact us at [email protected] to request changes.
How do l return a product?
We have a 30-day return policy, allowing you to request a return within 30 days after receiving your item.
To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To initiate a return, contact us at [email protected]. If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send your package. Items sent back to us without prior return request will not be accepted.
Feel free to reach out to us at [email protected] for any questions related to returns.